1. Introduction
Welcome to Nungwi Tours. These Terms and Conditions govern the use of our website and services, including tour bookings, payments, cancellations, and customer responsibilities. By using our website or booking a tour, you agree to comply with these terms.
2. Booking and Payments
- All bookings must be made through our website or authorized agents.
- A deposit or full payment is required at the time of booking.
- We accept payments via credit/debit cards, mobile money, and other approved payment methods.
- Prices are subject to change based on availability and seasonal adjustments.
3. Cancellation and Refund Policy
- Cancellations made 3-6 days before the tour will receive a 50% refund.
- Cancellations made less than 48 hours before the tour are non-refundable.
- No-shows will not be refunded.
4. Tour Changes and Weather Conditions
- We reserve the right to modify or cancel tours due to weather conditions, safety concerns, or unforeseen circumstances.
- If a tour is canceled by us, customers will be offered a reschedule or a full refund.
5. Customer Responsibilities
- Customers must provide accurate personal information at the time of booking.
- Participants should be physically fit for activities that require moderate effort (e.g., snorkeling, hiking).
- Customers must follow safety instructions given by tour guides.
- We are not responsible for lost or stolen personal belongings during the tour.
6. Liability Disclaimer
- We strive to ensure safe and enjoyable experiences, but we are not liable for injuries, accidents, or illnesses that may occur during the tour.
- Customers participate in activities at their own risk.
7. Privacy Policy
- Personal information collected during booking is protected under our Privacy Policy.
- We do not share customer details with third parties without consent.
8. Governing Law
These Terms and Conditions are governed by the laws of Tanzania, and any disputes will be settled in accordance with Tanzanian legal procedures.
9. Contact Information
For any questions or concerns, please contact us:
📧 Email: nungwitours@gmail.com
📞 Phone: +255 626 555 520
📍 Address: Nungwi, Zanzibar, Tanzania
